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CRM Manager (m/f/d)

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Full-time, permanent

As CRM Manager you will be part of our Marketing Team and you will report to our Head of CRM. Furthermore you work closely together with experienced marketing managers, plus product development and BI. You should possess a strong technical and analytical understanding, and also have a creative side which you can express through design and communication of campaigns. You will be focusing on developing a best in class CRM experience for our students using the Zenjob app. Your responsibilities range from development, implementation, monitoring, and optimization of CRM operations with a strong focus on increasing activation, retention and loyalty. You can expect to be collaborating cross-functionally and be given the responsibility of making the best direct communication channels (Email, Push Notification & In-App messaging) for our students. You will work with internal stakeholders to plan and execute tests and scale CRM initiatives.

How you'll contribute:

  • You will develop, implement, monitor, and optimize our CRM campaigns.
  • You will build the right message for the right segment at the right time.
  • You will work together with internal teams to support and further develop CRM programs.
  • You will analyze and share the results of the work your doing
  • You will support continuous innovation in CRM, including testing methodology, measurement and by being creative in the design and communication with our students.

You are:

  • Creative: proven track record executing successful CRM program, using email and mobile channels. That means you are able to design and communicate the right promotions to our customers.
  • Analytic: strong understanding of campaign analytics and testing methodologies. You make your decisions based on data insights above all and generate learnings from AB test scenarios.
  • Technical: have worked with various tools and understand how they work together 
  • A CRM Specialist: experience in working with email marketing tools, as well as mobile channels (emails, push notifications and In-App). 
  • Organised: have excellent attention to detail, personal organization and project management abilities.
  • You are fluent in German and English.

 If this sounds good, then we’d love to hear from you

Please send us your CV and any other important documents. Rather than attaching your standard cover letter, please outline (in one page) why this position is of interest to you, what you feel you can contribute to the team and what you're most passionate about (not only work related - we want to find out more about you!).

We are looking forward to your application!

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!


Zenjob Berlin HQ

Stromstraße 15
10551 Berlin Directions service@zenjob.de 030 22957495

Perks and benefits

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  • Flexible working hours

As a family-friendly company we know that juggling your personal and work life can get complicated. We want to support you as much as we can to reduce this stress by offering flexible work and hours. We understand that childcare issues come up, therefore you can bring your children along when needed.


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  • Learning opportunities

We're hungry to learn. As well as our internal Zenjob university platform, which enables us to exchange skills and expertise with one and other, we also encourage ongoing development opportunities such as our internal mentoring programme and external training. Additionally, we offer the opportunity to improve your language skills with in-house German and English lessons.


  • Dog friendly office 

Our Zennies have a soft spot for dogs; so much in fact, there is even a slack channel dedicated to Dogs of Zenjob.


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  •  Keeping active

We believe moving is important. We encourage you to take a walk rather than rely on Slack and emails, get active with table tennis and for something to really get the blood pumping, we offer discounted Gym membership for FitX below us at our Berlin Headquarters.



  • Keeping fueled 

It's not only important what you do with your body, but what you put into it. Twice a week fresh fruit is delivered to the office and every Friday we also have our yummy company lunch. That said, the customary birthday cake or treats brought back from holiday are definitely hard to say no to! 

At Zenjob, we want everyone to feel valued and comfortable to bring their true self to work every day. The collective team spirit is an important part of who we are, in fact, it’s one of the main things that people say they love about working at Zenjob. We see ourselves as being supportive, dependable, imaginative and ambitious. We enjoy working on interesting and challenging projects with autonomy, knowing that our work has a direct impact on our fast-growing and innovative startup.


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